Shipping & returns

Shipping costs 

  • Shipping will automatically be calculated when checking out.
  • You'll receive a track and trace once it is sent. 

Estimated delivery time 

  • All items are made by hand and made by order in Belgium.
  • We need 2-3 days to prepare your order before shipment.

International shipping

  • We are not responsible for any custom fees and duties that may apply.

Return policy  

  • Due to our made to order approach we do not accept returns.
  • Our jewellery is delicate and fragile so we are happy to repair any manufacturing faults. Mail us an image of the damaged goods and we'll look at the best possible way to get it fixed!
  • Better yet: read this blog and learn how to take care of your jewellery.

 Due to the nature of the materials we are using the final product you will receive may slightly differ from what you see in the picture. 


 JEAN 'n SIP workshops 

You can cancel up to 48 hours in advance by emailing, but it is not refundable. You can always ask around with your friends / family or someone else that wants to take your place.